The government, through Treasury and Economic Planning Cabinet Secretary Njuguna Ndung’u has announced the introduction of access fees for government services on the e-Citizen platform.
In a gazette notice, Ndung’u stated that those seeking to access services on the platform shall be required to pay a nominal administrative fee per transaction.
The services and charges are as follows;
Below Ksh.199 will be charged at Ksh.5
Between Ksh.200 – Ksh.299 at Ksh.10
Between Ksh.300 – Ksh.499 at Ksh.15
Between Ksh.500 – Ksh.699 at Ksh.20
Between Ksh.700 – Ksh.999 at Ksh.25
Over Ksh.1000 – Ksh.50
Any dollar amount at I US dollar (Ksh.156 in current exchange rates)
CS Ndung’u added that the changes took effect as of December 14, 2023.
The pro-rated charges will apply to all services unless otherwise waived by the CS.
The e-Citizen platform shall be the framework through which citizens and all persons will be able to access and pay for government services.
The platforms are integrated with all the electronic payment platforms including mobile money, electronic bank payments, wallets, debit/credit cards and real-time gross settlements (RTGS).
This lies on the backdrop of the government’s directive that all ministries should comply and create awareness on the migration of all government services onto the platform by December 31, 2023.
Secretary to the Cabinet Mercy Wanjau in early December called upon all the Cabinet Secretaries to ensure the public is well informed on the 16,000 services expected to be onboarded on the e-Citizen online platform as they prioritise beating the deadline.