Step By Step of Updating KPLC Token Meter Yako

Step By Step of Updating KPLC Token Meter Yako
Step By Step of Updating KPLC Token Meter Yako

A total of 2 million prepaid (token) meters have been updated in the last three weeks since the public launch of the Update Token Meter Yako Campaign.

The free exercise targets 7.4 million prepaid (token) meters, whose software must be updated to enable customers to continue enjoying access to electricity.

The Update Token Meter Yako campaign is part of an ongoing global exercise that targets all prepaid meters that use the Standard Transfer Specification (STS)- a universal method to transfer tokens to prepaid meters that ensures the security of generated tokens.

The company has set the end of August 2024 as the deadline for the update of all STS-compliant meters within the network.

To ensure that the exercise is carried out successfully, the Company has adopted a phased approach where prepaid (token) meters are scheduled for update in batches. Once a meter is scheduled, a customer receives an SMS notification and thereafter the update codes are sent to the customer upon purchase of an electricity token.

Apart from the SMS notification, customers can also access their prepaid meter update codes through the Company’s self-service platform *977#. This also serves as a backup in case the SMS notification is lost.

The update will not impact existing tokens that are already loaded into the meter. However, customers are advised to load any unutilized tokens before updating their meters as failure to do so will render them invalid.